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Last updated: 30 November 2025

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Moonstone Studio Ltd (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled securely, transparently, and in accordance with UK data protection laws. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, join our mailing list, book classes, or take part in our Reformer Pilates, Yoga, and wellbeing sessions.

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1. Information we Collect

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We may collect personal data in the following ways: 

 

a. Information you provide directly​​

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This includes information you give when you:

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• Book a class or create an account

• Complete a health or PAR-Q form

• Sign up to our newsletter or register interest

• Contact us by email, phone, or via our website

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This may include:

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• Full name

• Email address

• Phone number

• Home address (optional)

• Payment information (processed securely by third-party providers; Moonstone Studio Ltd does not store full card details).

• Health information, injuries, or relevant medical details

• Emergency contact information

• Class preferences and attendance history

• Any other details you choose to share with us

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b. Information automatically collected

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When using our website, we may collect:

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• IP address

• Browser type and device information

• Website usage data and analytics

• Cookies (see section below)

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c. Special category data

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We may collect health-related information to ensure your safe participation in Pilates and Yoga sessions.
This information is only used for:

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• Duty of care

• Class suitability

• Instructor guidance

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We do not use health information for marketing.

We process this information based on your explicit consent and our duty of care obligations under UK data protection law.

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d. Children's data 

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Our services are intended for adults aged 18 and over.
We do not knowingly collect or process personal data relating to children under 18 without verifiable parental or guardian consent.

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2. How We Use Your Information

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We use your personal information to:

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• Provide and manage our classes, services, and bookings

• Communicate class reminders, updates, and schedule changes

• Process payments securely

• Respond to enquiries and provide support

• Personalise your experience and tailor classes to your needs

• Ensure safe participation in movement-based activities

• Send marketing updates (only if you have opted in)

• Maintain internal record keeping and improve our services

• Comply with legal, insurance, and regulatory obligations

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We will only use your data when we have a lawful basis to do so, such as consent, contract, legitimate interests, or legal obligation.

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3. Disclosure of Your Information

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We may share your personal information with trusted third parties when necessary, including:

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• Booking systems (e.g., Arketa)

• Payment processors (e.g., Stripe)

• Email and marketing platforms

• Instructors working under Moonstone Studio Ltd

• IT or website support services

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We may also share data:

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• When required by law

• To protect the rights, property, or safety of Moonstone Studio Ltd or our clients

• With your explicit consent

• Some of our trusted service providers may process personal data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

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We never sell or rent personal information to third parties

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4. Data Security

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We take data security seriously and take appropriate technical and organisational measures to protect your personal information from:

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• Unauthorised access

• Loss

• Misuse

• Alteration

• Disclosure

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These measures include encryption, secure hosting, password protection, system firewalls, and limiting access to authorised personnel only..

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5. Your Rights

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Under the UK GDPR, you have rights over your personal data, including:

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• The right to access the information we hold about you

• The right to correct inaccurate or incomplete data

• The right to request deletion (“right to be forgotten”)

• The right to restrict processing in certain circumstances

• The right to data portability

• The right to object to certain processing, including marketing

• The right to withdraw consent at any time

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To exercise any of these rights, contact us at:

info@moonstonestudio.co.uk

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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6. Data Retention

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We keep personal data only as long as necessary:

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• Booking records and payment information: up to 6 years (legal and insurance purposes)

• Health information: for the duration of your involvement + required retention period

• Marketing data: until you unsubscribe

• Website analytics data: typically 26 months or less

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After these periods, your data is securely deleted or anonymised.

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7. Cookies

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Our website may use cookies to:

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• Improve functionality and performance

• Analyse website traffic and usage

• Personalise your experience

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You can adjust cookie preferences in your browser settings.

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8. Changes to This Privacy Policy

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We may update this Privacy Policy to reflect changes in practices, services, or legal requirements. Any updates will be posted on this page with a new “last updated” date. We encourage you to review this policy regularly.

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9. Contact Us

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If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

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Moonstone Studio Ltd
Email: info@moonstonestudio.co.uk